Privacy Policy.

This Privacy Policy explains how [Operating Entity] ("Psychic Junkie," "we," "us," or "our") handles information when you use psychicjunkie.net and the related services (the "Service"). It applies alongside our Terms of Service. The Service is for adults aged 18 and over.

• Account information. Your email address, the name or display name you provide, and a date of birth used to confirm you are at least 18.
• Wallet and transaction records. Your top-ups, balance, per-minute charges, credits, and reading history. Money is tracked as an append-only ledger of transactions.
• Payment information. Card payments are handled by our payment processor. We do not store full card numbers on our servers; we keep limited details such as a payment token, the card brand, and the last four digits to manage billing and prevent fraud.
• Reading content. Chat transcripts from your readings, and audio or video recordings of sessions where recording is enabled and you have consented, along with mini-reading questions and answers.
• Device and usage data. Information such as your device and browser type, IP address, pages viewed, and how you interact with the Service, collected through analytics and similar technologies.
• Cookies and similar technologies. Used to keep you signed in, remember preferences, secure the Service, and understand usage. See the cookies section below.
• Support and communications. Messages you send us, refund requests, and feedback you submit.

• to provide readings and connect you with advisors;
• to process top-ups, meter per-minute billing, apply credits, and keep your wallet ledger accurate;
• to detect, investigate, and prevent fraud, abuse, and security incidents;
• to provide customer support and resolve disputes;
• to operate, maintain, analyze, and improve the Service and its features;
• to match customers with advisors and recommend advisors who may fit your interests;
• to send transactional messages (such as receipts and account notices) and, where you have not opted out, occasional marketing email;
• to comply with legal obligations and enforce our Terms.

We share information with trusted service providers who process it on our behalf, only as needed to run the Service. These currently include:

• Stripe for payment processing and payouts.
• LiveKit for real-time audio, video, and chat transport during readings.
• Resend for sending transactional and marketing email.
• Upstash for session, presence, and rate-limiting infrastructure.
• Anthropic to power the artificial-intelligence features in our free tools.
• PostHog for product analytics.
• Cloud storage providers for storing reading recordings and uploaded media.

We may also share information with advisors as needed to deliver a reading, and we may disclose information if required by law, to protect rights and safety, or in connection with a business transfer.

For your privacy, charges appear on your statement under a neutral billing descriptor for [Operating Entity] rather than the words "Psychic Junkie." This helps keep your use of the Service discreet on bank and card statements.

We keep personal information for as long as your account is active and for as long as needed to provide the Service, comply with legal, tax, and accounting obligations, resolve disputes, and enforce our agreements. Financial and transaction records may be retained longer where the law requires. When information is no longer needed, we delete or de-identify it.

We use technical and organizational measures designed to protect your information, including encryption in transit, access controls, and payment handling by a PCI-compliant processor. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please keep your sign-in credentials confidential and tell us promptly if you suspect any unauthorized access.

We use cookies and similar technologies to keep you signed in, secure the Service, remember preferences, and measure usage. You can control cookies through your browser settings, though disabling some cookies may affect how the Service works. Where required, we will ask for your consent for non-essential cookies.

Depending on where you live, you may have rights to access, correct, or delete your personal information, to object to or restrict certain processing, and to data portability. To exercise these rights, contact us through your account help page. We will respond as required by applicable law and may need to verify your identity first.

• Access and deletion. You can request a copy of your information or ask us to delete your account and associated data, subject to records we must keep by law.
• Marketing email opt-out. You can unsubscribe from marketing email at any time using the unsubscribe link in those messages or our unsubscribe page. We will still send essential transactional messages about your account and readings.

The Service is intended only for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected information from a minor, we will delete it. If you believe a minor has provided us information, please contact us.

We operate the Service from the United States. If you access the Service from outside the United States, you understand that your information may be transferred to, stored in, and processed in the United States and other countries where we or our service providers operate, which may have data protection laws different from those in your country.

We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date above and, where appropriate, notify you. Your continued use of the Service after the update takes effect means you accept the revised policy.

For privacy questions or requests, contact [Operating Entity] through the help section of your account or the contact address published on psychicjunkie.net. For help with a reading, visit your account help page.